Checklists and Complexity: should they live together, or just be friends?

Core message ::  Even if you’re working in an inherently complex environment, checklists and templates can help.

Bikes and Traffic in Teipei fighting to 'make progress'

In the UK, Police motorcyclists, amongst the most highly trained and experienced road users, are taught to survive in the complex environment of busy roads, high speeds and often unpredictable behaviour by applying a defined process whenever a hazard is being approached.  A checklist if you like. You can read about it in ‘The Blue Book’ and ‘The System’ it describes is so widely used by trained motorcyclists that I guarantee you that either of those phrases will be immediately recognised in their company.Read More »